Delivery Options on HUBB24
Understanding how your items get to you is key. Here’s a breakdown of how deliveries work on our platform.
- Sellers are responsible for arranging the shipping for their products.
- Shipping costs are set by the seller and are displayed on each product page.
- Sellers can use our integrated Courier Marketplace to find independent couriers to handle their deliveries.
- Buyers can also post a delivery request directly on the Courier Marketplace for any item.
Tracking Your Order
Stay updated on your package's journey from the seller to your doorstep.
- Navigate to 'My Orders' from the main menu to see all your purchases.
- Each order has a status badge (e.g., Confirmed, Shipped, In Transit, Delivered) for a quick overview.
- For detailed tracking, click on the order. If a courier from our marketplace is used, more specific tracking info may be available.
- You can message the seller directly from the order details page for updates.
Our Courier Services Marketplace
HUBB24 connects you with a network of independent couriers for all your delivery needs.
- Need something delivered? Post a job on the 'Delivery Marketplace' and receive bids from available couriers.
- You can review courier profiles, ratings, and bid amounts before selecting one.
- Want to earn money delivering? You can sign up to become a courier and bid on delivery jobs in your area.
Handling Delivery Issues
While we strive for smooth deliveries, sometimes issues occur. Here’s what to do if you encounter a problem.
- Item hasn't arrived? First, check the order status and contact the seller directly for an update.
- Item arrived damaged? Take photos immediately and contact the seller through the order messaging system.
- If you cannot resolve the issue directly with the seller, you should open a dispute on the order.
- Opening a dispute is the formal process for HUBB24 to investigate and help mediate a resolution.